2023 1 When companies discover they can communicate better with their customers through employees who are similar – expert writers hub

Human Resource Management 2023 HRM 531 Human Capital Management FINAL EXAM 114837

1 When companies discover they can communicate better with their customers through employees who are similar 2023

1.When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity. 

a. Secondary

b. Primary

c. Internal

d. External

2.Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2) 

a. control-based compensation

b. the Rucker plan

c. recognition is a major factor in motivation

d. the Scanlon plan

3.Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.





4.In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work. 


constructive discharge

lifestyle discrimination

invasion of privacy

5.To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should 

document appraisal ratings and reason for termination

present only the employee’s perspective

preset only the manager’s perspective

have friends testify

6.Which of the following is a distinctive feature of the U.S. system compared with other countries? 

Exclusive representation

Wages set by arbitration councils

All agreements are of unlimited duration

Low union dues and small union staffs

7.For organizations, _________ is an indirect cost associated with downsizing.

 an increase in the unemployment tax rate

severance pay

administrative processing


8.____________ is the biggest hurdle to overcome in a pay-for-performance plan.

 Merit-pay increases

Salary cap performance level


Compensation equation

9._____ implies that appraisal systems are easy for managers and employees to understand and use.





10.In determining the competitiveness of benefits, senior management tends to focus mainly on





11. Which question should not be important in evaluating the value of training? 

Was the cost of training within the budget?

Did change occur?

Is the change due to training?

Is the change positive related to organizational goals?

12. _____ proceeds from an oral warning to a written warning to a suspension to dismissal.

Progressive discipline

Procedural justice

Positive discipline

Due process

13. Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate

Sarbanes–Oxley Act (2002)

Pay for Performance Act (2009)

American Recovery and Reinvestment Act (2009) 

Equal Pay Act (1963)

14.A _____ occurs when parties are unable to move further toward settlement.




bargaining impasse

15. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?

Adverse impact


Affirmative action

Monetary damages and jury trials

16.If objective performance data are available, which of the following is the best strategy to use? 


summated rating scale


work planning and review

17. __________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.

Performance management




18. Which is not a quality of Generation Y?

Short attention spans

The constant need for stimulation/entertainment

Inability to handle numerous projects

A blurring of the lines between work and leisure time while on the job

19. Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.

outside labor markets

entry-level employees

former employees

their subsidiaries

20. Hard quotas

are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination

systematically favor women and minorities in hiring and promotion decisions

represent a mandate to hire or promote specific numbers or proportions of women or minority group members

are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay

21. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?

Information presentation

On-the-job training


Organizational development

22. What is our country’s income maintenance program?

PPA (2006), 401(k

Social Securit

ERISA (1974

COBRA (1985)

23. If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for

quid pro quo

loss of consortium

ineligent hiring

hostile environment

24. When conduction a performance feedback discussion, active listening require

interruptions to get your point across

verbal communications only

summarizing your key points

summarizing what was said and what was agreed to

25. This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.

The Pension Protection Act (PPA) of 2006

Employer Cost Shifting laws

Short-Term Severance Pay laws

Short-Term Disability laws

26. What can affirmative action assist organizations in achieving that diversity initiatives cannot?

Increased productivity

Correcting specific problems of the past

Maximizing creativity

Maximizing workforce commitment

27. _______________ include everything in a work environment that enhances a worker’s sense of self-respect and esteem by others.

Nonfinancial rewards

General business strategies

Internal pay objectives

Social responsibilities

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